FAQS

Next Day Delivery: You can get next-day delivery if you place the order before 12:00 PM.

Most items usually arrive within 2-9 workdays from your order date.

We try to ship everything fast, but sometimes things take longer due to stock or other reasons. You can check our website for the latest stock levels and estimated arrival dates. We'll send you an email with tracking information once you order. You can also track your order on our website.

For large orders on pallets, the delivery company will call you to schedule a convenient delivery day and time. We use different delivery companies to give you the best service and price for your order.

Please contact us within 24 hours if anything is missing on your order through email order@megabathrooms.com or calling 0161 710 3960

Yes, but we have to set a collection time for it in advance.

While we strive to fulfil all customer needs, we currently do not offer weekend deliveries. We apologize for any inconvenience this may cause.

While we appreciate your interest in installation services, we currently don't offer them. We've chosen to focus on providing a wide selection of high-quality products at competitive prices. This allows us to specialize in this niche and ensure that we can offer our customers the best possible selection and value on the products they need for their projects.

Yes, you can still update your order, but only if it's within 24 hours of placing it. To do so, simply send an email to our customer service team at info@megabathrooms.com

Please be sure to include your order number in the email and clearly state the changes you'd like to make. We'll do our best to accommodate your request, but keep in mind that changes might not be possible depending on the processing stage of your order.

Our delivery partners will typically contact you before your order is shipped to arrange a convenient delivery date and time, especially for larger deliveries. However, this may not always be the case for smaller items sent through standard delivery services.

To be sure, you can always track your order on our website using your order number. This will provide you with real-time updates on the status of your order, including estimated delivery timeframe and any potential contact attempts from the delivery company.

We understand that schedules can be unpredictable. Here's what you can expect based on your order size:

Standard Courier Deliveries (Small Packages): Communication via Email: If you're not home when the courier arrives, they'll typically leave a notification email informing you of the attempted delivery.
Left at Your Doorstep: For smaller packages, the courier might leave the order at your shipping address if it's deemed safe to do so. This will depend on the specific courier's policy and the security of your location.

Large Pallet Deliveries: Priority Contact: Our delivery partners will make a strong effort to contact you beforehand to arrange a convenient delivery date and time for large pallet deliveries.

Rescheduling Might Be Needed: If they can't reach you or you're unavailable at the agreed-upon time, they may attempt to reschedule the delivery for another day.

Yes, we provide tracking numbers to all the orders when processed. To see where your order is right now, click here or email us at info@megabathrooms.com to get your tracking information

Yes, all our product prices are displayed inclusive of VAT. We believe in clear and transparent pricing, and we want you to know exactly what you're paying upfront, without any surprises at checkout.

Shipping costs are not included in the product price. The exact shipping cost will be calculated and displayed during the checkout process before you confirm your order.

We offer a wide range of convenient payment methods at checkout to cater to your preferences:

Major Debit & Credit cards: Visa, Mastercard and American Express
Buy now, pay later options: Klarna and Clearpay
Digital wallets: PayPal, Google Pay, and Apple Pay

No matter your preferred payment method, we've got you covered!

For any questions or inquiries, please email our customer service team at info@megabathrooms.com or call 0161 710 3960. They’ll be happy to assist you!

While we don't have a physical store just yet, we offer a fantastic online shopping experience with several advantages:

Vast selection: Explore a wider range of products than any single store could hold, from plumbing and heating to bathrooms, tiles, tools, and adhesives! Finding everything you need is just a click away.

Convenience: Shop from the comfort of your home, anytime, and avoid the hassle of store hours or limited availability.

Expert help on-demand: Our friendly customer service team is just a chat, email, or phone call away, ready to answer your questions and guide you through the buying process, just like a helpful in-store staff member.

Easy comparison & research: Easily compare features, filter by specific needs, and access detailed product information to make informed decisions at your own pace.

We're confident that you'll find the selection, convenience, and expert support you need to complete your project successfully!

We understand the importance of having all product information readily available, including dimensions.

While we strive to always include detailed images and dimension specifications whenever possible, there are rare chances that this information isn't provided by the supplier.

In such cases, we make every effort to gather and include any additional dimension details directly within the product description or dedicated "product specifications" section on the product page.

If you're ever unsure about product dimensions, please don't hesitate to reach out to our friendly customer service team. They're always happy to assist you and answer any questions you may have.